Deerfield Valley Covid-19 Business Resilience Webinar Series 

Deerfield Valley Restaurant Call Series





Informal group calls will continue weekly as long as they are useful! 

Calls take place weekly, Wednesday at 10 am

Join by computer HERE full call information HERE

Call 1.  Wednesday May 13th

Call recording is HERE

Selling the experience of curb side/ doing it well

    • Renewing Guest Confidence

    • Procedure / Flow Plan

    • Menu/Packaging  strategy

    • Staff Training and buy in of vision

    • PR

Call 2. Wednesday May 27th at 11 am.

Call recording is HERE

  • Parsing the outdoor dining guidelines and how to move forward.​


Call 3. Wednesday June 3rd at 10 am. 

Call Recording is HERE


Call 4: Followup topics and Q&A Wednesday June 10 at 10 am

This call will address current events and topics raised as more businesses open.

Call recording is HERE

The calls will be facilitated and led by Keith Arnold, owner of Duo Denver and until recently owner of Duo in Brattleboro, VT. Keith has owned and operated 4 full service restaurants in total over the past 17 years.  He has served as a restaurant group consultant, and has been a panelist on the topic of the hospitality approach.  As a cofounder of EATDENVER (a community 250 restaurants strong), he is steadfast in the belief that creating a restaurant community is imperative to regional success.

Upcoming Calls:

Website Design, e-commerce, and Digital marketing (in two parts) with Julia Wilk

Part 1: Wednesday, June 17 at 9 am. 

Call recording is available HERE

You should come away from the first part of this workshop with actionable tips on how to improve the effectiveness of your website (or how to design a great one from scratch). This session will introduce user experience (UX) and conversion rate optimization (CRO) for websites. There will be plenty of time for Q&A about implementing and troubleshooting specific platforms or specific situations.

Part 2: Thursday, June 18 at 9 am. 

Call recording is HERE​

Do you feel like you're not getting the results you want from your online presence? Bring your stories and we can talk about why. Part two will present an overview of digital marketing techniques before getting into the nitty gritty of how to make them work for you.

Please email if you have specific questions that you would like to see addressed in the workshop.

Julia Wilk is a web designer and digital marketer in Montpelier, VT. She loves working with entrepreneurs and her specialties include e-commerce, Wordpress, Facebook Ads, SEO and Tech Support.

PREVIOUS CALL recordings:

Thursday, June 4 at 9 am. "Marketing Moving Forward" with Jack Derby


Call recording HERE  Slide deck HERE 


Join marketing guru, entrepreneur, and 7th-generation Vermonter Jack Derby for a stimulating discussion. Topics covered will include finding new markets and customers, using shorter marketing lead times, marketing safety, and more. This call will be of special interest to lodging businesses, and it is sure to spark an ongoing conversation among the many local businesses operating and marketing themselves within a tourism economy.

Thursday May 28 at 9 a.m.: "Retail After Covid-19: Still Providing a Powerful Customer Experience.” with Lyn Falk

Contact Meg for notes and materials as the call is no longer publicly available.


Join nationally recognized retail consultant Lyn Falk for an upbeat hour-long webinar on how to create a healthy and positive customer experience in the new retail environment. From the storefront, to the selling floor and the touch-less checkout point, Lyn will guide you through creating a comfortable retail environment that is safe, beautiful and welcoming.

Wednesday May 20 at 9 a.m.: "Strategies for Resilience" with Sam Markewich of DowntownUp 

Call recording now available HERE; slide deck HERE


Sam Markewich of DowntownUp gives some answers to these questions: What are some strategies you can employ as back-stops for your business when the going gets tough? What is your strategy around providing service and connection with your customers when that becomes difficult?


Sam will be available for a free followup consulting call with all participating businesses! info HERE

These calls are organized by Wilmington Works and the Southern Vermont/Deerfield Valley Chamber of Commerce, with sponsorship from the towns of Wilmington and Dover, VT.

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